Frequently Asked Questions

Where is Heavenly Hideaway located?

It is located in Todd, NC

Does the cabin have air conditioning?

Yes, Heavenly Hideaway now had air conditioning. Window AC units are installed in all rooms May-Sept

Is firewood provided for the fireplace or firepit?

No — guests should plan to bring their own firewood.
To keep things simple and sanitary, we do not stock or supply firewood on-site. You can find bundled firewood at nearby gas stations, grocery stores, and hardware stores in Boone or West Jefferson.

We recommend dry, seasoned hardwood for the best burn. Bringing a lighter or fire starter is also helpful.

Tip: Ashe County Hardware and Lowes Foods often have firewood bundles near the front entrance.

How is the cell service at the cabin?

Cell service is generally available, but can be spotty depending on your carrier.
Guests with Verizon or AT&T typically get a usable signal from the back porch or driveway — enough for phone calls and texts. That said, coverage can vary due to the mountain setting and occasional tower outages, especially following recent hurricanes.

For added reliability, we provide a landline phone in the cabin that’s available for emergency use.

📶 Tip: For best reception, try standing near the railing on the back porch or enable wifi calling

What should we do with trash during our stay?

Two large trash cans are provided in the garage for household waste.
Please make sure all trash placed in the bins is bagged — this helps keep the cabin clean, odor-free, and discourages animals from sniffing around.

These cans are typically sufficient for weekend or short stays. For extended visits, if the bins become full, you can drop off additional bagged trash at the local dump station just 15 minutes away:

Boone Waste Convenience Center
336 Landfill Rd, Boone, NC 28607
Open Monday–Saturday, 7:00 AM–6:00 PM

Please do not leave trash outside the cabin, even in bags, as it may attract wildlife.